Services
Service Delivery Policy
Last updated: 19 August 2026
What we deliver, when it starts, and how it reaches you.
1
This is a digital service
FoodBear delivers a managed service, not physical goods. Nothing is shipped. Everything is delivered by working directly in your delivery-platform accounts and through the FoodBear dashboard and reports.
2
When it starts
Service starts on the platform start date in your agreement — per platform, since brands often join Grab and LINE MAN at different times. The onboarding and implementation period is set in your agreement.
To start we need access to your merchant accounts and your menu and cost information. We will tell you exactly what is needed at signature.
3
What you receive, and how often
•
Continuously:
management of your menu, pricing, promotions, campaigns and advertising on the platforms in scope.
•
Weekly:
advertising monitoring, so money-losing keywords and campaigns are cut quickly.
•
Monthly:
your FoodBear report, a menu reorder based on sales data, and a review meeting with our team.
•
Quarterly or at onboarding:
pricing work, set-menu design and promotion refreshes, on the cadence in your agreement.
•
Anytime:
access to your live dashboard.
4
Working hours and urgent issues
We work Monday to Friday during Bangkok business hours. An urgent issue — anything that stops orders being taken, stops ads being served, or risks your merchant account being suspended — can be reported at any time, and we respond as soon as we reasonably can, including evenings and weekends.
We do not undertake to monitor accounts or answer non-urgent messages outside working hours.
5
When it ends
Everything we created for you in a month you have paid for is yours to keep — menu content, descriptions, categories and photos stay published, and we will never ask for them to be removed.
Questions:
